Sales, customer care and operations on one platform
CNV Work brings sales CRM, an AI-assisted omnichannel inbox, tasks, approvals and HR into one workspace — every team works on its own screens, all looking at the same data.
Mai
The problem
A tool for every team,
and nobody sees the whole picture
When selling, customer care and operations live in different places, data gets retyped and managers can’t see where work is stuck. CNV Work puts it all in one workspace.
Data is everywhere
Customers live in spreadsheets and reps’ personal Zalo, orders in one system and attendance in another. Finding out where a customer stands means asking around.
Messages and tasks slip
Customers message on several channels and nobody is sure who’s replying; tasks handed out in group chats scroll away with no reminders.
Requests run on paper
Leave, trips and quotes needing approval travel by message and paper, and month-end means reconciling it all by hand.
How it works
From the first message to the month-end report
Seven modules plus team chat across three areas of work, sharing customers, people and permissions. Each plan unlocks its own modules.
Selling & customer care
Zalo, Facebook and website messages arrive in one inbox with an AI agent; leads, deals, quotes, orders and payments flow on in the Sales CRM.
Coordination & operations
Assign work, track projects and schedule shifts; requests move through multi-level approval with alerts in team chat.
People & numbers
Records, contracts, GPS attendance and hiring; every team’s reports in one library, scoped to each person’s role.
See it in action
Every team works on its own screens
Illustrations redrawn from the hub.cnvwork.com app, using data from our sample store, HaShop.
One chat view for every channel
- Zalo OA, personal Zalo, Facebook Pages and live chat in one list
- An AI agent answers from your documents and hands over when needed
- Create leads, quotes and tickets inside the conversation
A pipeline you can read at a glance
- Kanban deals by stage, multiple pipelines
- Quotes with approval that become orders in one click
- Payments recorded and receivables tracked
The whole team’s work, in the view you choose
- List, Kanban, Gantt, calendar and workload
- Shared tasks, subtasks and recurrence
- Deadline reminders and a morning to-do digest
The whole company talks and gets updates in one chat
- Direct messages, groups, multi-room channels and boards
- Turn a message into a task or a support request
- Bots post payments, pending approvals and due tasks to the right group
Every request shows who it’s waiting on
- Multi-level, branching and parallel approval
- Approved requests update attendance and leave
- Handling-time statistics with Excel export
GPS attendance and month-end timesheets
- Clock in from the app with GPS and a photo
- Shifts, overtime and leave that follow labour law
- Monthly timesheets exported to Excel
Every team’s numbers in one library
- Revenue vs target, pipeline and receivables
- Support, AI, HR and approvals
- Scoped by role, exportable to Excel
AI Agent
AI takes the repetitive work, people make the calls
AI in CNV Work answers customers from the documents you upload, drafts replies for your team, reads CVs and interprets meetings — running on your own Claude or OpenAI key, and you can switch it off at any time.
AI usage and cost appear under AI logs & costs. Admins can switch AI off entirely — the workspace then sends no data to any AI provider.
See the inbox & AI agent-
Answers customers first
Agents per channel with their own hours and greetings; they create leads once they have the details and flag “needs an agent” on hard questions.
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Learns from your documents
Upload PDFs, price-list spreadsheets (every sheet is read) and legal texts; fix a wrong answer with “Teach AI” right in the chat.
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Backs up your team
Suggested replies, AI drafts, conversation summaries with next steps, and customer sentiment.
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Beyond the inbox
AI reads and scores CVs and suggests interview questions; cabin translation interprets meetings live.
Across every module
What your team uses every day
Team chat
Direct messages, groups, multi-room channels and announcement boards; polls, scheduled messages, and tasks or tickets created from a message. System bots post CRM, approval and task cards into chat.
Automation
Trigger → condition → action flows on events, schedules or webhooks that send chat notifications and create tasks, with a template library and built-in system flows.
AI where you work
An AI agent for customers, suggested and drafted replies, AI CV screening and live meeting translation — running on your own Claude or OpenAI key, and switchable off entirely.
Fine-grained permissions
A permission matrix per menu with view, team, all, create, edit, delete and approve; several roles per person; menus hide what you can’t use.
Multiple workspaces
One account can belong to several companies and switch without signing out; each workspace’s data is kept separate.
Web, mobile and desktop
Apps for iOS, Android, Windows and macOS; Vietnamese, English and French interfaces; light and dark modes.
Apps
Work from the office, on the road or on site
The CNV Work app for iOS and Android has team chat, the customer inbox, tasks, approvals, GPS attendance, CRM and support; desktop apps for Windows and macOS run in the background with native notifications.
- Team chat, groups and channels
- GPS attendance with photos
- Submit and approve requests
- Reply to customers from notifications
- On-site check-ins and site photos
CNV Work × CNV CDP
Sell with CNV Work, keep customers coming back with CNV CDP
CNV Work handles conversations, orders and daily operations. When you need to unify customer data from many sources and automate care based on behaviour, add CNV CDP — the customer data platform from the same CNV family.
Everyday selling, customer care and operations
- Omnichannel inbox with an AI agent
- Leads, deals, quotes, sales orders
- Tasks, approvals, HR
Customer data platform & marketing automation
- Customer data unified from every source
- Customer 360 & self-updating segments
- Automated care over Zalo OA, SMS, email
The two connect: a CNV CDP automation can send new customers to CNV Work (as leads or contacts) through an HTTP step using a CNV Work API key. See how (Vietnamese)
Integrations
Connect the tools you already use
Chat channels, ads, Google and Microsoft accounts, a phone system and an API for your own software.
See all integrations
Zalo OA · Zalo
Facebook
TikTok Ads
Google Workspace
Microsoft 365FAQ
Frequently asked questions
Call 1900 636 400 or book 30 minutes with the CNV team.
Hours: Monday – Saturday, 8:30 – 17:30 (GMT+7)
How is CNV Work different from a CRM?
The CRM is one part of CNV Work. The same workspace includes the omnichannel inbox, support tickets, tasks and projects, approvals, HR and attendance, hiring and reports — sharing the same customer, work and people data.
Is there a free trial?
Yes. Sign up at hub.cnvwork.com for a 14-day trial with every CNV Work feature, unlimited accounts and 3 chat channels. When it ends, pick a plan to continue; your trial data is kept.
Is our data kept separate from other companies?
Yes. Each workspace is its own space with separate data. One account can belong to several companies and switch between them, but each only sees its own data.
Can we import our existing data from Excel?
Yes: leads, companies, contacts and products (1,000 rows at a time), past sales orders (5,000 rows per file), employees, labour contracts (2,000 rows at a time) and assets. Each has a downloadable template.
Are there mobile and desktop apps?
Yes. The CNV Work app for iOS and Android covers team chat, the customer inbox, tasks, approvals, attendance, CRM and support, and there are desktop apps for Windows and macOS.
Is the product available in English?
The web app is available in Vietnamese, English and French, and the mobile app adds Spanish. The product guide is currently in Vietnamese.
Ready to bring your whole team into one workspace?
Book 30 minutes with the CNV team to see CNV Work on sample data shaped like your business — or start a full-featured 14-day trial yourself.