The CNV Work product
One workspace for sales, customer care and operations
Seven main modules sharing customers, people and permissions. Start with the Sales CRM (CRM Only) or open everything with All-in-one.
Sales & customers
Internal operations
Insight & extensions
One CNV Work workspaceEvery module shares the same data - Customers
- People
- Access rights
- Team chat
- Automation
- AI agent
- Permissions
- Multiple workspaces
Group 1
Sales & customers
Sales CRM
Lead → deal → quote → sales order → payment
- Leads, companies, contacts
- Deals on a pipeline
- Quotes with approval
Omnichannel inbox & support
Zalo OA, personal Zalo, Facebook Pages, live chat — with AI and SLA tickets
- Four channels, one view
- An AI agent that knows your documents
- Suggested replies & AI drafts
Marketing & field delivery
Multi-source lead forms, events, scheduling and on-site check-in
- Lead forms from every source
- Field mapping & routing
- Events
Group 2
Internal operations
29/40h
38/40h
19/40hTasks & projects
Seven views, Circles, projects with maps and hours
- Seven views
- Several people, one task
- Recurring tasks
Approvals
Requests and multi-level approval flows, with branching
- Form builder
- Branching flows
- Flexible approvers
HR & attendance
Records, contracts, GPS attendance, shifts, leave, assets, hiring
- People & structure
- Labour contracts
- GPS attendance
Team chat · in every plan
Talk, hand out work and get updates right in chat
Team chat sits next to your customers, tasks and requests — on web, mobile and desktop — so nobody has to juggle a messaging app and a work app.
- Direct messages, groups, multi-room channels, announcement boards and topic forums
- Turn any message into a task or a support request in one step
- System bots post payments, pending approvals, due tasks, new tickets and customer messages straight into chat
- Polls, scheduled messages, voice notes and image markup; threads, pins and reminders
- A company-wide group that adds new hires and removes leavers automatically
Group 3
Insight & extensions
Reports
One library for sales, support, HR and approval reports
- Revenue & pipeline
- Revenue & receivables
- Lead sources
Integrations & API
Zalo, Facebook, TikTok, Google, Microsoft 365 and CNV Call; API keys, webhooks, the Partner CRM API and MCP.
- Chat & ad channels
- Google & Microsoft accounts
- APIs & webhooks for your own software
Mobile & desktop apps
iOS, Android, Windows and macOS — one account, several workspaces.
- GPS attendance and site check-ins
- Chat, inbox, approvals and tasks
- Push notifications and a background desktop app
Modules by plan
Each plan unlocks its modules
CRM Only opens the sales module; All-in-one, Unlimited and the trial open everything. Inbox chat channels come with the multichannel chat add-on.
| Module | CRM Only | All-in-one | Unlimited | 14-day trial |
|---|---|---|---|---|
| Sales CRM | Yes | Yes | Yes | Yes |
| HR & attendance, hiring | No | Yes | Yes | Yes |
| Projects & tasks | No | Yes | Yes | Yes |
| Approvals | No | Yes | Yes | Yes |
| Support (tickets) | No | Yes | Yes | Yes |
| Marketing | No | Yes | Yes | Yes |
| Automation | No | Yes | Yes | Yes |
| Omnichannel inbox (chat channels) | Add-on per Page | Add-on per Page | Unlimited with the chat edition | 3 channels |
| Team chat, reports, people & org chart | Yes | Yes | Yes | Yes |
Across every module
What your team uses every day
Team chat
Direct messages, groups, multi-room channels and announcement boards; polls, scheduled messages, and tasks or tickets created from a message. System bots post CRM, approval and task cards into chat.
Automation
Trigger → condition → action flows on events, schedules or webhooks that send chat notifications and create tasks, with a template library and built-in system flows.
AI where you work
An AI agent for customers, suggested and drafted replies, AI CV screening and live meeting translation — running on your own Claude or OpenAI key, and switchable off entirely.
Fine-grained permissions
A permission matrix per menu with view, team, all, create, edit, delete and approve; several roles per person; menus hide what you can’t use.
Multiple workspaces
One account can belong to several companies and switch without signing out; each workspace’s data is kept separate.
Web, mobile and desktop
Apps for iOS, Android, Windows and macOS; Vietnamese, English and French interfaces; light and dark modes.
Ready to bring your whole team into one workspace?
Book 30 minutes with the CNV team to see CNV Work on sample data shaped like your business — or start a full-featured 14-day trial yourself.